Last Updated May 2, 2019
We utilize a pooled, "pay-as-you-go" billing system, which we call "Flex Billing". Customers only pay for the amount of data actually used, and data is pooled across all cameras on the billing account. The total monthly bill is comprised of connection fee, data fee, SMS fee, and optional add-ons, such as camera insurance.
The customer may turn each camera's cellular connection "On" or "Off" in the Barn Owl app. This can be changed at any time, and there is no change fee. The Connection Fee is determined by how long each camera is "On" throughout the month.
"On" = $8 per camera per month
The fee is prorated down to the second, so if a camera is "On" for exactly half of the month, the fee will be $4. This fee covers the cost of SIM activation, cellular network access, and photo storage.
"On (Personal SIM)" = $3 per camera per month
This fee is also prorated, and allows customers to use their own SIM cards while still having access to the Barn Owl app. The fee covers app access, photo storage, and customer support. Users will not be charged for data usage by Barn Owl, so users must have a data plan from their SIM card provider. Barn Owl will charge for SMS messages sent from the app.
"Off" = $0
Please be aware that we pay the cellular carriers a monthly fee for each SIM card, even if the SIM is not used that month. As a result, we reserve the right to change this fee in the future, depending on how much the cellular carriers charge us.
Data is pooled across all cameras on an account. The cost per image decreases as data use increases.
Use our calculator to approximate your bill based on number of cameras and number of photos per month.
$0.03 per SMS
SMS messages are used in the following situations:
$11 per camera per month
See our Insurance Policy for details.
Unlimited photo storage is included with the connection fee. We reserve the right to change this in the future.
If you have any questions about our policy, please contact us.
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