Returns & Insurance Policies
Last Updated May 2, 2019
Return & Refund Policy
Barn Owl has a 45-day refund policy on all domestic camera orders. If a customer is unsatisfied with the product, they can return it within 45 days for a refund or replacement.
Return shipping is free for all camera orders. Customers will pay for return shipping of accessories if not returned with a camera.
Refunds will be credited upon receipt of the returned items.
To initiate a return, send an email to returns@barnowl.tech.
Product Warranty
The Limited Warranty covers defects in material or workmanship under normal use during the Warranty Period of 2 years from date of purchase.
Barn Owl will repair or replace, at no charge, products or parts that prove defective under normal use. Repaired or replaced products assume the remaining warranty period of the original product.
The warranty does not cover:
- Malfunctions or damage not resulting from defects in material or workmanship
- Theft or loss
If you are concerned about damage, theft or loss, consider activating Barn Owl Care (camera insurance) in the Barn Owl App.
Barn Owl Care
Starts January 3, 2021
Previously called “Camera Insurance”, Barn Owl Care is an optional service that protects the user’s cameras.
Barn Owl Care pricing is tiered, with lower pricing for more cameras, and is applied to all Active or Suspended cameras associated with an account. Barn Owl Care can not be applied to a portion of the account’s cameras. The total fee will be calculated at the end of each month based on the number of cameras in your account.
Barn Owl Care Opt-in
The option to turn on Insurance is in the "Account Settings" section of the Barn Owl App. Barn Owl Care fees are associated with the account’s billing cycle. When Barn Owl Care is turned On, it protects the cameras for the billing cycle following payment.
Claims
To initiate a Barn Owl Care claim, contact customer service. The Deductible depends on the product being replaced. Shipping costs are covered by the Deductible fee. If the camera model being replaced is discontinued or not in stock, customers may choose a different model of a similar price point (within $100 retail price) as a replacement.
Contact
If you have any questions about our policy, please contact us.
- Phone: (307) BARN-OWL (2276-695)
- Email: info@barnowl.tech
Camera Insurance Policy
Old Policy, Ends January 2, 2021
Camera Insurance is provided as an option and is charged as a monthly fee of $11 per month.
Insurance is selected when activating the camera in the Barn Owl App.
The option to turn on Insurance is in the "Manage Cameras" section of the Barn Owl App. Insurance must be selected within 7 days of camera activation.
The Insurance Policy provides one “no fault, no questions asked” camera replacement per year, defined as 365 days from the purchase date of the original camera. Shipping costs will be paid by the customer.
If customers require more than one camera replacement within the 365 day period, they can purchase additional replacement cameras at a 20% discount off the current retail price, assuming they continued to pay the insurance fee.
If the insurance fee is terminated or not paid, the insurance policy for that specific camera account (not the customer account) cannot be re-instated.
